Refund policy

We want you and your pup to love your order. If something isn't right, we're here to help.

30-day returns: You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and in the original packaging.

How to start a return: Contact us through the form on our Contact page with your order number and the reason for your return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping: For change-of-mind returns, the customer pays return shipping. Original shipping is free, so nothing is deducted from your refund for it.

Damaged, defective or wrong items: If your item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund, and you will not need to pay for any shipping.

Refunds: Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Exchanges: The fastest way to get a different item is to return the one you have and place a new order.

Cancellations: You can cancel your order free of charge as long as it has not shipped yet. Contact us as soon as possible and we will cancel it and issue a full refund.